Frequently Asked Questions
Everything you need to know about your ultralight gear and apparel.
When will my order ship?
Most orders are processed within 1-2 business days. You will receive a tracking number via email as soon as your gear leaves our warehouse.
What is your return policy?
We offer a 30-day return window for items in new, unworn condition with original tags attached. Please note that some ultralight hygiene products are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How do I care for my technical apparel?
To maintain performance and longevity, we recommend washing in cold water with a gentle detergent and hanging to dry. Avoid fabric softeners and bleach.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay installments for flexible budgeting.
Are your products covered by a warranty?
Many of the independent brands we carry offer their own manufacturer warranties. If you experience a defect, contact us and we will help facilitate the claim.